Overview
COMPUTER DESKTOP TOWER – WARRANTY POLICY
Eznet IT Support offers brand-new, high-quality products and components to guarantee optimal performance and reliability. Our return and warranty policies are designed to uphold the integrity of our products and provide our customers with peace of mind. We personally deliver our products directly to your doorstep, which is why we only serve the Gold Coast area on this catchment area (excluding Remote IT Support, which is available Australia-wide).
Change Of Mind:
Given the nature of our business, we are unable to accept returns or offer refunds for purchases made due to a change of mind. We encourage customers to carefully review their selections before completing their purchases.
Product Faults & Defects:
We are committed to the quality of our products. If you encounter any issues or suspect a fault or defect within the warranty period, please contact us immediately. We will arrange with you for the product to be returned to our workshop for evaluation. If our technicians confirm a fault or defect, we will offer an appropriate remedy, which may include repair, replacement, at our discretion.
You are responsible for returning the products to the base (RTB). However, you have the option to pay $120 for us to come to you within our Gold Coast catchment area. If your computer have issues unrelated to the product warranty but require assistance with software installation, printer setup, email configuration, malware removal, data backup and more we offer on-site support at a rate of $120 per hour.
1 Year Return-To-Base Warranty:
All our products are backed by a comprehensive one-year Return to Base (RTB) warranty. This warranty covers any defects in individual components under normal use during the warranty period. If a defect is identified within this time, we will repair or replace the product or its parts at no cost to you.
Contact Information:
We are dedicated to providing prompt and comprehensive customer support. You can reach us by phone provided at the time of purchase or by email here for a guaranteed response. Whether online or in-person, our team is committed to addressing your inquiries and ensuring your satisfaction with speed and efficiency.
WARRANTY POLICY
Below is a comprehensive overview of our current warranty policy. If you have any further questions or need clarification, please feel free to contact us.
Eznet IT Support provides a ONE (1) YEAR warranty on its products against defects in materials and workmanship from the date of the original retail purchase.
Eznet IT Support guarantees the original purchaser that any part of the hardware system, excluding software, documentation, and similar items. This warranty does not cover accidental user damage or normal wear and tear. The warranty coverage begins on the date of the original retail purchase.
During the product’s warranty period, Eznet IT Support will repair or replace defective hardware at no labour cost, and the parts will also be provided free of charge. The replacement parts may not be identical but will be equivalent or slightly better. You will only incur a fee if you request an on-site visit instead of returning the product to the base (RTB).
Eznet IT Support will not provide warranty service for products damaged by accident, abuse, misuse, or misapplication, such as unauthorized overclocking, over-voltage, or under-voltage. Any issues resulting from voltage manipulation are excluded from the Eznet IT Support warranty. Additionally, problems caused by improper cleaning or maintenance, including the cleaning of radiators and fans to ensure adequate airflow, are not covered under the warranty.
Any replacement parts will be warranted to be free from defects in workmanship and materials for the remainder of the Eznet IT Support warranty period.
If you discover a defect in your purchased Eznet IT Support product, please contact us via email here. Upon contacting Eznet IT Support via phone or email, we will offer guidance to diagnose and resolve the issue. Whenever feasible, we strive to resolve problems remotely.
If the issue cannot be resolved over the phone or via email, our technicians will need to physically work on the machine.
If no warranty issues are found after the product is returned to the Base (RTB) for inspection, the customer can collect the computer at no charge. However, if the technician has traveled to the customer’s premises, as chosen by you, you will be responsible for paying the technician’s time at a cost of $120.
The machine must be returned in its original packaging, with the foam inside and around the PC as it was originally received by the customer. If the original packaging is not used, Eznet IT Support will not be responsible for any damage to the PC during transit back to our service centre. Any repairs for transit damage will be at the customer’s expense.
For warranty claims, the following details are required: Name, Address, Contact Number, and Order Number.
Eznet IT Support will, as permitted by law:
- Repair the Product using new or refurbished replacement parts.
- Replace the Product with a new product or one made from new or serviceable used parts that is functionally equivalent to the original.
- Issue a partial refund of the original purchase price if the Product cannot be repaired or replaced, provided it is returned during the parts warranty period.
- Diagnosis typically occurs within 1-3 business days, and we will inform you of the expected time frame for repairs or replacement parts.
GOVERNING LAW This warranty agreement and any sales are governed by Australian law. The courts of Australia have exclusive jurisdiction over any legal action arising from or related to these warranty terms or the website.
Need help?
Contact us here for questions related to warranty.